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Push Notifications Help

Push Notifications keep you updated on what’s happening in Global Supremacy while you’re away. This screen will show you how to ensure you are receiving all notifications in a timely manner.

Frequently-Asked Questions

My device never receives Push Notifications: This can be caused by denying Global Supremacy permission to send you Push Notifications, or having notifications disabled entirely. See the Troubleshooting section for more info.
Push Notifications keep getting disabled on my device: This happens when Apple is unable to deliver notifications to your device for a long period of time. When this happens, your device is marked as disabled and we stop sending notifications. This is often caused by networks that block Push Notifications – see Push Notifications on WiFi for more info.
Push Notifications are delayed: Push Notifications are sent instantly. Usually notifications are delivered to you within a few seconds after we send them, but network conditions and Apple’s servers’ status may increase delays.
How can I test if Push Notifications work for me?: See the Test Your Settings section in the in-game help – this lets you send a test Push Notification to your device.
How do I turn off Push Notifications?: Exit Global Supremacy and open the Settings app. Tap Notifications, then scroll down to the Global Supremacy logo and tap on it. Here you can turn on/off Banner/Alert, Badge, and Sound Push Notifications. Push Notifications will stop immediately, but it will take several hours before your device is marked as "Disabled" in Global Supremacy.

Troubleshooting

Please follow ALL these steps to be sure everything is set up for you to receive notifications.

Check that Push Notifications are enabled for your device and Global Supremacy

Go to the Settings app on your device.
Tap on Notifications
Make sure the Notifications option is ON
Scroll down the page until you find the Global Supremacy icon and tap on it
Make sure that Badges and Banners (or Alerts) are ON

Check your detailed in-game settings

You’ll be able to access these if Push Notifications are already enabled ("On") for your device. If Push is disabled, tap the Re-Enable button and refresh the screen.

Open up Global Supremacy and tap on the News button in the top-right of the screen.
Tap on the Manage Notifications button, and enter your password if prompted
Scroll down the list of game actions that Push Notifications are sent for
Set to Banner if you want to see a Notification Center banner for that action, Badge if you only want the Global Supremacy Application badge (the red circle with a number) to be updated. You can also set Sound to get a Banner plus an alert sound.

You’ll only get Banners and/or Sounds when Global Supremacy is closed, and only for the first player-event type combo. For example, if someone disputes you, you’ll get a Banner (and sound, if configured) once – after that only the app badge will change. If that player then leaves you a message, or another player attacks you, you’ll get another Banner (and/or Sound) for that event as well.

Check Your Device’s DNS Settings

Some networks’ DNS providers don’t work well with Push Notifications. If you don’t receive notifications while connected to a particular WiFi network (but receive them when connected to other networks, or via your mobile data), it might help to change your device’s DNS setting for that WiFi network.

Go to the Settings app on your device.
Tap on Wi-Fi.
Find the network you’re connected to, and tap the blue arrow to see its settings.
Find the DNS setting and change it to point to a different DNS service. Google offers a great free DNS service: to use it, type 8.8.8.8 or 8.8.4.4 in the DNS field. If you’d rather not use Google, make sure to use another trusted DNS provider!
Go back to your Settings to save the changes.

Push Notifications on WiFi

If you regularly play Global Supremacy while connected via WiFi, you may need to check your WiFi router’s settings to ensure Push Notifications aren’t blocked (see Checking if Push Notifications are Blocked below).

Checking if Push Notifications are Blocked

Apple sends Push Notifications on TCP port 5223 – this port must be open on your router or you will not receive Push Notifications while connected to it.

You can quickly tell if port 5223 is blocked by running the following test. Open a DOS prompt (Windows) or Terminal window (Mac & Linux) and type the following:

telnet gateway.push.apple.com 5223

If port 5223 is open, you’ll be able to reach to the Push Notifications servers, and will see something like this:

Trying 17.149.38.130... (NOTE: this IP may vary)
telnet: connect to address 17.149.38.130: Connection refused

This means your device can reach Apple’s Push Notifications system and receive updates; read the "Test your new settings" section under Troubleshooting to test notifications.

If port 5223 is blocked, the terminal will hang for up to a few minutes, or display a message like this:

Trying 17.149.38.144... (NOTE: this IP may vary)
telnet: connect to address 17.149.38.144: Operation timed out

This means you will NOT receive Push Notifications while connected to your network. To fix this, you will need to open TCP port 5223 on your wireless router. Usually this can be done by logging into your router’s admin tool and making the change there (usually this is called "Port Forwarding" or "Applications and Games", though it may vary depending on your router manufacturer/model). If you don’t have access to your router’s admin panel, try begging your system administrator to do it for you!

Make these changes at your own risk – if you’re not comfortable with administering your router, or are not sure what the security implications of opening port 5223 are, please contact an IT professional. We cannot provide support for configuring your router!